Shipping policy

Shipping Policy – PolarSun.lk

Thank you for shopping with PolarSun.lk. We aim to deliver your order quickly and safely.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

Estimated delivery times:

  • Colombo & suburbs: 1–3 business days

  • Other areas in Sri Lanka: 2–5 business days

Delivery times may vary depending on location, courier operations, and unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on delivery location and order size.

Promotions or free shipping offers may be available during selected periods and will be displayed at checkout.

Order Tracking

Once your order is dispatched:

  • You will receive a confirmation message/email

  • Tracking details will be provided where available

Delivery Issues

If your order is delayed, lost, or damaged during delivery:

  • Please contact us within 48 hours of the expected delivery date

  • We will coordinate with the courier service to resolve the issue

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

PolarSun.lk is not responsible for delivery failures due to:

  • incorrect address

  • incorrect contact number

  • customer unavailability at delivery time

Additional delivery charges may apply for re-delivery.

International Shipping

Currently, PolarSun.lk delivers within Sri Lanka only.
International shipping may be introduced in the future.

Contact Us

For shipping-related inquiries:

Email: info@polarsun.lk
Phone: +94 112 689 420, +94 74 306 6692

Please include your order number when contacting us.