Refund policy
Return & Refund Policy – PolarSun.lk
At PolarSun, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in the original packaging
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Proof of purchase (order confirmation or receipt) must be provided
Items that are damaged due to misuse, wear, or improper handling will not be eligible for return.
Non-returnable items
The following items cannot be returned:
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Products damaged after delivery due to customer handling
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Items returned without original packaging
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Promotional or clearance items (if stated at time of purchase)
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved:
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Refunds will be processed within 5–7 business days
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The refund will be issued to the original payment method used for the purchase
Shipping charges are non-refundable unless the return is due to an error from our side (wrong item, defective product, etc.).
Exchanges
We replace items only if they are:
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defective
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damaged upon arrival
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incorrect product delivered
Exchange requests must be made within 48 hours of delivery.
Return Shipping
Customers are responsible for return shipping costs unless:
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the item is defective
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the wrong product was sent
Return instructions will be shared after the return request is approved.
Damaged or Incorrect Orders
If your item arrives damaged or incorrect:
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Contact us within 48 hours of delivery
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Share photos of the product and packaging
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We will arrange a replacement or refund accordingly
Contact Us
To request a return, refund, or exchange, please contact us:
Email: info@polarsun.lk
Phone: +94 112 689 420, +94 74 306 6692
Working hours: Monday till Friday 9AM to 5PM
Please include:
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Order number
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Product name
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Reason for return